---
title: "Error: 212 or Product Keeps Prompting to Activate"
canonical: "https://support.stardock.com/space/SHC/1260552209/Error%3A%20212%20or%20Product%20Keeps%20Prompting%20to%20Activate"
format: markdown
---
## Problem

Even after a successful activation of a Stardock product, the client will keep being prompted to activate - immediately or over time.

## Solution

Press the Windows key and "R" at the same time. A "Run" dialog box will pop up, please paste the path below into the "Open" field and press OK:

> ℹ️ %ProgramData%\Stardock\

In the folder that pops up, you should see a folder named ***PRODUCTNAME (<-- the product that is giving you the error).*** Please delete this folder and all of its contents.

After you have deleted that folder, please attempt to activate it once again and it should succeed without any errors.

> ⚠️ It has also been reported that some “system cleaner” type software will remove these needed files, if this happens, adjust your program to not scan these folders


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