---
title: "Passcode Errors"
canonical: "https://support.stardock.com/space/SHC/1335197742/Passcode%20Errors"
format: markdown
---
Remember that the passcode can be changed in couple of places; 

On the Secondary:

![2014-06-09_1226]()

On the Primary for Seamless and KVM:

![2014-06-09_1220]()

![2014-06-09_1221]()

And for audio:

![2014-06-09_1225]()

![2014-06-09_1226 (1)]()

As a test, change them all to:  123456

To see if it is a case or special character issue.

Note: The pass code is not the same as the encryption key:

Secondary:

![2014-06-09_1228]()

![2014-06-09_1229]()