---
title: "Fences Advanced Logging"
canonical: "https://support.stardock.com/space/SHC/1439531023/Fences%20Advanced%20Logging"
format: markdown
---
### Post-install \ reboot instructions

#### Issue Reproduction

If you can get your PC in a working state, generally seen by starting with just one monitor, that would be ideal.

After that, create the conditions to put it in a ‘broken’ state Please also work to restore a prior ‘working’ Layout even if it fails.

Even if you cannot get it in a working state, that it is always ‘broken’ no matter what you do, please proceed with the rest of the instructions.

#### Log creation and submission

Once the issue has been reproduced, please open the Fences config and go to:

 ‘About’ → ‘Troubleshooting’ → ‘Create error report package for technical support’

![image-20240823-162714.png](media://f17b5d61-30fa-441c-84f0-9e22bb72bdcd)

 Fill out the form

![image-20240823-162846.png](media://cd231ab7-58de-4a8e-8ab6-e8aaf43d9da9)

 After Fences collects and zips the logs, it will open a Windows Explorer window where it was created as well as a webpage for it to be uploaded to:

![image-20240823-163132.png](media://3f149be1-0104-4fc4-80bd-2ba8eaf90814)

Please upload the zip file and let us know in the forum thread that you have in this thread.

> ℹ️ Video of the process  
> ℹ️ [https://cdn.stardock.us/support/uploads/2024-08-23_11-47-01amcguinness.mp4](https://cdn.stardock.us/support/uploads/2024-08-23_11-47-01amcguinness.mp4)

We will review the logs and potentially contact you for more information.

Thank you all for the time, effort, and patience. 

Sean Drohan  
Stardock Product Lifecycle Manager