---
title: "Stardock Software Subscriptions"
canonical: "https://support.stardock.com/space/SHC/1544388616/Stardock%20Software%20Subscriptions"
format: markdown
---
## What are Stardock Software Subscriptions

**Stardock Software Subscriptions** represent a form of Software as a Service (SaaS) that provides users access to various applications through subscription-based plans. This subscription model eliminates the need for additional payments for major version upgrades, as they are seamlessly included within the subscription package. Users also benefit from continuous email support throughout their subscription period, ensuring ongoing assistance and guidance. 

To ensure uninterrupted access to the software, users must maintain an active Stardock Subscription for that specific product. If the subscription lapses, the software will stop working until the subscription is renewed. 

## Current Stardock subscription-based products

- Fences (permanent license options also available)
- Start11 v2 (permanent license options also available)
- Connection Explorer
- Stardock Object Desktop
- Support and Maintenance (for business products)

## What is a ‘Lifetime' or 'Permanent' license’?

A ‘Lifetime' or 'Permanent' license is a one-time purchase for the version purchased.  For example, if you purchased a lifetime license for Fences 4, it would be a one-time fee and you would receive Minor updates for that version’s ‘lifetime’ (4.1, 4.2, etc).

However, unlike subscription versions of select products, you will not receive Major updates (4 → 5 → 6  etc) at no charge.

Business customers have multiple options that can be either non-reoccurring or reoccurring, depending on their preference. Please contact [Corporate Sales](https://stardock.atlassian.net/servicedesk/customer/portal/4/group/16/create/10147) for additional information about how each product is licensed.

## Managing Stardock Software Subscriptions

Software subscriptions will automatically renew at your initial purchase price, meaning the price you pay for the first year of purchase, that price will also be your renewal price as long as you continue the subscription.

For users with a Stardock account, subscriptions can be reviewed and managed from the Subscriptions page, located at:

[https://store.stardock.com/myaccount/subscriptions](https://store.stardock.com/myaccount/subscriptions)

![image-20260204-182813.png](media://48bb16ca-568b-4fdc-b367-2cac94c517c7)

From the “Manage” button, an Auto Payment Subscription Overview page will open.  From this page, the subscription’s payment history can be reviewed.  Auto payment can also be cancelled from future charges. 

![image-20260204-183608.png](media://f5143727-3927-470f-adbd-0a70cd0c4f7c)

The Auto Payment Subscription Overview page includes the option to edit payment information.  This will open to a “Manage Payment Method” screen.  

![image-20260624-134601.png](media://988cece8-0136-4c26-9a20-5a16dbe285da)

In the event of a payment failure, it may be necessary to select **edit payment information**, then **+ New Payment Method** for subscription renewal to process. 

## Alternate Subscription Management Options

For users without a Stardock account, subscriptions can also be reviewed and managed from the emailed order notice sent by FastSpring (Stardock’s authorized merchant of record).  

This account access link is also included here for convenience:

[https://stardock.onfastspring.com/kdts/account/](https://stardock.onfastspring.com/kdts/account/) 

After using the email address associated with the order to access the account, click the ‘Subscriptions’ tab.  From this page, you can use the “Manage” dropdown menu to manage your subscription:

![image-20250411-135829.png](media://0c429751-a5cc-4efd-91ce-4a3fc0319af4)


### How to add or edit payment information

![image-20250411-140038.png](media://d33fea4a-7842-4a37-818b-09416be0edef)

As pictured above, on the “Account Details and Payment Methods” tab, payment information can be reviewed, added, and managed. The recipient profile information can also be reviewed or edited.

## Contacting Stardock for support

If you have further questions for assistance with your software subscription, please use this form: 

[https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139](https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139)  to contact Stardock Support.