---
title: "Collecting Activation Logs"
canonical: "https://support.stardock.com/space/SHC/2493022220/Collecting%20Activation%20Logs"
format: markdown
---
If your activation logs were requested by support personnel, please follow the directions below to retrieve them. 

Paste this into Windows Explorer

%LOCALAPPDATA%\Stardock

![image-20250523-142853.png](media://28f04e6f-1a11-458a-887a-34fc14d060eb)

In the application directory that you are having issues with, go there and retrieve the ‘SasLog.txt’. Example:

![image-20250523-142630.png](media://9c085361-5738-42bf-affd-eed63966de92)

Create a ticket here:

[https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139](https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139) 

- With the SasLog.txt attached.
- Short description of the issue.
- If you reported the issue via a forum thread, please include that as well.